It takes months to find a customer, but seconds to lose them. Over the years, companies across industries have invested in several forms of technology to reinvent the customer experience and create a unique advantage for them. Unfortunately, most of them have failed miserably by relying on traditional call centers or using outdated Interactive Voice Response (IVR) systems and automated telephone systems.
Noida-based startup Rezo.ai has cracked the code to enhance customer interactions with artificial intelligence (AI). Founded by IITian couple Manish Gupta and Rashi Gupta, Rezo.ai enables leading companies to reduce the time to resolve customer inquiries from days to a few seconds. The duo, Rezo.ai, started in mid-2017 to build a product that could automate all the tasks that happen in a “traditional call center.” Today, Rezo.ai helps companies reduce their operating costs by 20-30% thanks to the power of technology and artificial intelligence.
The co-founders claim that Rezo.ai is India’s fastest growing AI-powered call center that transforms businesses with its ready-made services for rapid expansion and better economies. “We have a strong presence in India, with expansion plans to the US and the Middle East, and we are moving our solutions around the world. Our platform is powered by Machine Learning, NLP and predictive intelligence along with other proprietary algorithms. With our solutions, companies are working on Enhance call center capabilities and expand without customer experience (CX) concerns.” says Rashi Gupta, Chief Data Scientist, and co-founder of Rezo.ai. “Supported by a team of PhD holders, data scientists, engineers, and future tech, the company is delivering commercial success to hundreds of companies across industries such as logistics, BFSI, healthcare, automotive, education, and travel.”
In May 2021, Rezo.ai raised an undisclosed amount in seed funding from Modulor Capital, Dexter Angel Network, Veda and other prominent angel investors including Bhavesh Manglani (Delhivery) and Devesh Sachdev (Fusion Microfinance). The startup allocates funds to develop products and enter new markets.
Rezo.ai automates customer conversations across various touch points such as voice, WhatsApp, email, chats and social media. Provides effective communication and enhances customer experience by analyzing call and interactions and training agents using built-in RPA technology. The company had a successful financial year and plans to grow significantly in the future.
The future looks bright for Rezo.ai as companies realize the importance of automation during the pandemic. In order to keep the business running and in good shape, automation is key. This was something that was never prioritized but all of a sudden most companies turned to automation and digital transformation. Work that requires manual resources can now be done more efficiently and effectively with the help of automation. A wave of complete transformation of traditional call centers into AI-powered call centers can be expected in the near future.